There have been recent reports in the area of scammers claiming to be with Xcel Energy contacting customers by phone to try and take their money. The company wants to remind both business and residential customers how to protect themselves from falling victim to scams.

 

In most scenarios, the scammer tells the customer their account is past due and service will be disconnected if a large payment isn’t made – usually within the hour. The scammer then instructs the customer to purchase a pre-paid debit or credit card – widely available at retail stores – and demands the customer call back to supposedly make a payment to the utility. These scammers often sound professional and may also manipulate caller ID so numbers look like they’re coming from Xcel Energy.